Website Terms

1. Scope

This website is operated by TELEflash GmbH, TELEflash GmbH, Mainzer Landstraße 69, 60329 Frankfurt am Main, Germany, under the brand name VEYA. These Website Terms apply to every visit to the website, whether or not you place an order.

If you place a top-up order, the Terms of Use and the Refund Policy apply in addition to these Website Terms. In the event of a conflict concerning an order, the Terms of Use prevail.

Nothing in these Website Terms affects mandatory statutory rights.

2. Acceptable use

You may use the website for its intended purpose, namely to obtain information about the service and to place orders. You must not:

• attempt to gain unauthorised access to the website, its servers or any connected system;
• introduce malware, or carry out denial-of-service attacks, probing or scanning of vulnerabilities without our permission;
• use bots, scrapers or other automated means to access the website or extract content, other than search-engine indexing in accordance with our robots directives;
• submit false information, impersonate another person, or use the website to test payment instruments;
• interfere with the operation of the website or with other users' access to it.

We may restrict or block access from any device, network or account that we reasonably believe is being used in breach of these terms.

3. Accuracy of content

We take care to keep the information on the website accurate and up to date, including the lists of supported countries, operators and amounts. Information may nevertheless become outdated or contain errors. Details shown at the time an order is placed are those that apply to that order; general information on the website does not constitute a binding offer or advice.

If you notice an error, we would be grateful if you let us know at the support contact listed in our Imprint.

4. Links to third-party sites

The website contains links to websites operated by third parties, in particular the page of our payment provider and the websites of mobile operators. We have no control over those sites and are not responsible for their content, availability or the way they handle your data. Links are provided for convenience only and do not imply endorsement.

5. Intellectual property

All content on the website, including text, design, graphics, logos and software, is owned by or licensed to TELEflash GmbH and protected by copyright, trademark and other laws. You may view the website and print or save individual pages for your own personal, non-commercial use. Any other reproduction, distribution or modification requires our prior written consent.

Names and logos of mobile operators and payment providers are trademarks of their respective owners and are shown for identification only. No affiliation, sponsorship or endorsement is implied.

6. Availability

We aim to keep the website available at all times but do not guarantee uninterrupted or error-free access. We may suspend, withdraw or restrict the availability of all or any part of the website for operational, security or legal reasons without notice. We may also change the website's content and features at any time.

7. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and in any other case in which liability cannot be limited under applicable law. In the case of slight negligence we are liable only for breach of an essential obligation and only for foreseeable, contract-typical damage.

We are not responsible for losses that arise from your use of, or inability to use, third-party websites linked from this site, or from information on this website that is not part of an order you have placed, except where such losses result from our own fault.

Nothing in this section limits or excludes rights that you have as a consumer under mandatory law.

8. Governing law

These Website Terms are governed by the laws of the Federal Republic of Germany, without prejudice to mandatory consumer-protection provisions of the country in which the consumer habitually resides.

9. Contact

Questions about the website can be sent to the support contact listed in our Imprint; legal notices to the contact channel listed in our Imprint. Full company details are available in the Imprint.